Google Review Collection
Collect Google reviews: the service that automates everything, on every channel
Your happy customers don't leave reviews on their own. Unhappy ones do. Saphek flips that dynamic, automatically, legally, across 100+ platforms.
Hi Marie, thanks for your visit. Your review means a lot to us.
You have happy customers. They stay silent. That's the real problem.
97% of consumers read reviews before choosing a business. Yet most of your happy customers leave no trace, while the rare unhappy ones take the time to write.
The result: your rating doesn't reflect the reality of your service. And 31% of consumers only use businesses rated 4.5 stars or higher, a figure that doubled in a year.
Without Saphek
- You ask for reviews by hand, between two emergencies. No system, no consistency.
- Your reviews are 6 months old. Yet 74% of consumers ignore reviews older than 3 months.
- You're on Google, but not on the 99 other platforms where your prospects search.
- The competitor next door has 3 times more recent reviews. They win your customers.
- You tried a bulk email. Result: flagged as spam, zero replies.
With Saphek
- An automated system that asks for reviews at the right time, on the right channel, with the right message.
- Fresh reviews every week, on Google and every platform that matters to you.
- An optimized conversion rate thanks to A/B testing and hyper personalized messages.
- A 100% legal infrastructure that protects your Google account from any penalty.
- A continuous flow of authentic, recent reviews spread across your strategic platforms.
Curious what this would look like for you?
We analyze your reputation live, with no commitment.
Our approach: smart automation, not spam
Before launching anything, Saphek runs a full Onboarding Audit of your situation: current rating, review volume, priority platforms, available channels and catch up potential on your customer history.
Then we build your system, tailor made. Not a tool you configure alone, but a service fully managed by our team.
Our philosophy: ask at the right time, on the right channel, with the right message. Not too early, not too late, not too often. Our anti spam tracker and measured follow ups make sure every customer gets exactly what they need, and nothing more.
What Saphek does for you, concretely
Omnichannel collection
SMS, Email, WhatsApp collection
Customers get the request on the channel they actually use. SMS hits 95% open rate, we use that.
Dynamic QR codes
Printed on your counter, receipts and window, they send customers straight to your review page. Generator included.
Create your free QR codeNFC cards, Saphek BOX
A simple phone tap on the card and the customer lands on your review page. Zero friction, maximum conversion.
Hyper personalized messages
Customer first name, the staff member who served them, the product bought: every message is unique. We can even add a personalized video.
Per employee links
Each team member gets their own review request link. You know who drives what, and you reward the best.
Multi platform, 100+
Google, Trustpilot, TripAdvisor, Booking, Doctolib, Houzz and more. Your reputation stays consistent everywhere.
Optimization and timing
Follow ups without spam
A customer didn't reply? We follow up once, at the right time, with a different message. Never any harassment.
A/B testing of timing and message
We continuously test the day, time, subject line and tone that convert best for your industry.
Smart customer tagging
Customers are segmented automatically (loyal, new, VIP, at risk). The message adapts to the profile.
Platform detection
Gmail account, we route to Google. iOS user, we optimize for Apple Maps. The technology does the work.
24h boost on your history
At launch, we activate your existing customer base to generate a first wave of reviews within 24h.
Optimized copywriting
Our messages are written and tested to maximize click rate. They make people want to reply.
Infrastructure and compliance
Anti spam tracker
Our system detects and blocks sends likely to trigger filters or flags. Your account stays protected.
Employee reward system
Each employee sees their score in real time. The best are rewarded. Your teams become your ambassadors.
Field team training
We train your teams to ask for reviews face to face: the right script, the right moment, the right posture.
CRM and API integration
Saphek connects to your CRM (HubSpot, Salesforce, Zoho) or via API. Requests trigger on your business events.
Secure data infrastructure
Double environment isolation, data hosted in France, full GDPR compliance. Every action is logged.
100% legal framework
No review buying, no financial incentive, no fake profiles. Strict respect of Google policies and French law.
Physical milestone trophies
At 50, 100, 200 reviews, Saphek sends you a physical trophy to display in store. Every milestone deserves to be celebrated, and seen by your customers.
Ready to take action?
30 minutes by video for a clear action plan, free.
The numbers that explain why you can't wait any longer
This BrightLocal 2024 data isn't opinion, it's the real behavior of your future customers.
The GEO challenge (Generative Engine Optimization)
ChatGPT went from 6% to 45% of local recommendations in a year. When a consumer asks an AI which provider to choose, it cites the businesses with the most recent, positive reviews. Your review volume is now a visibility signal inside AI engines.
Saphek versus other solutions: what truly changes
What Saphek does that no one else does
- Per employee review request links with individual dashboards
- Built in employee reward system
- 24h boost on your customer history at launch
- Physical milestone trophies
- Smart platform detection
- Direct founder access for clients
Frequently asked questions
Is it legal to ask customers for reviews?
Yes, as long as you offer no compensation (discount, gift, voucher) in exchange. Saphek strictly respects Google policies and French law. Our messages request an authentic review, with no financial incentive, and every send is logged.
How long before I see first results?
Thanks to the 24h boost on your history, first reviews usually arrive within 24 to 72 hours. A steady flow settles in within 2 to 4 weeks, and the effect on your overall rating shows in 30 to 90 days depending on volume.
Does Saphek work for multiple locations?
Absolutely. Each location gets its own links, QR codes and dashboards. You manage everything from a central interface, with per location reports.
What happens if a customer leaves a negative review?
Our customer tagging detects dissatisfaction signals before sending. At risk customers are routed to a private feedback channel. And if a negative review appears, our Monitoring and protection service replies in under 5 minutes.
Can Saphek connect to my POS or CRM?
Yes. Open API and native connectors for the main CRMs (HubSpot, Salesforce, Zoho, Pipedrive). Requests trigger automatically on your events: purchase confirmed, appointment finished, delivery completed.
Can I choose which platforms to collect on?
Yes. During the Onboarding Audit we identify your priority platforms together. Google is almost always first, but we can target Trustpilot, TripAdvisor, Doctolib or any of the 100+ supported platforms at the same time.
Ready to turn happy customers into active ambassadors?
Every week without automation means reviews you don't collect and customers who choose someone else. In 30 minutes, we analyze your situation and tell you exactly what Saphek can do for you.
Results based guarantee
Our fees are tied to your results. If we don't perform, you don't pay full price.
24/7 support
A question at 11pm? Our team answers. Direct founder access included.
Live in 48h
Up and running within 48h after your audit is validated.