Monitoring and Protection
Online reputation management: piloted 24/7 for you
A single negative review can cost you 30% of customers. We detect it in real time, reply in under 5 minutes, and protect your profile. You touch nothing, we handle everything.
of consumers avoid a business after reading negative reviews.
Source : BrightLocal 2025
The difference between enduring and mastering your reputation
Without active management, you endure: you find out about problems too late. With real time monitoring, you master. Here is the difference, point by point.
On your own
- You discover a negative review 3 days after it was posted.
- You reply in the heat of emotion, or you don't reply at all.
- 42% of your future customers avoid a business that hasn't responded.
- You don't know whether a competitor is attacking you with fake reviews.
- You have no visibility on how your rating is changing.
- Your Google profiles aren't optimized, and you lose positions.
With Saphek
- Instant alert on every negative review, on the agency side and yours.
- A professional reply written in under 5 minutes.
- 80% of your customers prefer a business that replies to all its reviews.
- Removal procedure launched immediately on fraudulent reviews.
- Real time dashboard: you see everything at a glance.
- Monthly GMB optimization: your Google ranking improves every month.
How many customers does an unmanaged negative review cost?
Let's do the math together. Free audit of your current reputation.
Our approach: monitor, respond, protect, prove
First, Saphek runs an Onboarding Audit: platforms to watch, review history, current risks, competitive position and the state of your Google profiles.
Then we centralize everything in a real time dashboard and set up alerts. Every review gets a fast, professional reply, powered by AI and, if you wish, validated by a human before publishing.
Finally, we protect: detection and contestation of fraudulent reviews, dispute handling, and a monthly report that turns your reviews into decisions. You keep full control, without spending time on it.
Everything we monitor, manage and protect for you, in real time.
Nothing slips past you. Ever.
All in one real time dashboard
Every metric centralized: reviews, ratings, platforms, traffic, conversions, sentiment. Available 24/7 on iOS, Android and desktop. One view for everything.
Alert on every new review
Instant SMS, email or app alert as soon as a review is posted, on any platform. No more manual checking.
Real time negative review alert
Immediate notification on every negative review, on the agency and client side. Intervention within minutes, not days.
Competitive comparison
Continuous tracking of 3 to 5 competitors: ratings, review count, monthly trend, platforms, growth speed. You always know where you stand.
Compare with your competitors: BenchmarkEvery review deserves a reply. We handle it.
AI reply in under 5 minutes
AI replies to the negative review in under 5 minutes: professional de escalation and an offer to take it private. We act before the review is seen by hundreds of people.
Read: how to respond to a negative Google reviewPersonalized replies to all reviews
AI replies to every review, positive or negative, in your tone of voice and your criteria. Centralized multi platform handling. Zero generic reply.
Human validation before publishing
AI drafts, a human validates. Zero risk of an inappropriate reply going live. You keep final control if you want it.
Full dispute handling 24/7
Intervention within 1h for emergencies. We take over the exchange with the unhappy customer to resolve the conflict. You don't handle the emotional side.
Your reputation is an asset. We defend it.
Fraudulent review contestation
Defamatory, fake, or posted by a malicious competitor: we immediately launch the removal procedure. We know the platforms' rules by heart.
Guide: how to delete a Google reviewFull GDPR compliance
GDPR standards respected, customer consent, right to be forgotten, data deletion on request. A signed privacy charter.
Double environment isolation
Each Saphek client has a partitioned space. No data mixed, no resale, no sharing between accounts.
Full logged transparency
Every Saphek action is logged and visible in the dashboard in real time. You see everything we do, when, how, why.
Every month, your reputation improves. With data to prove it.
Plain language monthly report
PDF and analysis: growth, overall sentiment, top positive and negative points, action plan. Translated into business levers, ideal to present to leadership.
Detailed Google ranking analysis
Monthly diagnosis of your local position: why you aren't first, what to fix, a concrete action plan to climb.
Continuous monthly GMB optimization
Monthly optimization of your Google profiles: keywords, categories, photos, hours, questions and answers. Ranking improved month after month.
Feed the monitoring: automated review collectionPermanent automated A/B testing
Continuous tests on platforms, channels, timing and copywriting. Automatic adaptation toward what converts best.
Monthly coaching with the founder
A strategic call every month to review your results and set next month's priorities.
Your reputation is decided in real time.
See live where you're vulnerable, and exactly what we fix.
Your reputation drives your Google ranking, and your visibility inside AI.
Google reviews are a confirmed local ranking factor: quantity, recency, average rating and reply consistency directly influence your position. Our monthly GMB optimization acts on all of these levers.
The GEO challenge
In 2025, 82% of consumers read AI generated review summaries before deciding, and 23% rely solely on those summaries without reading individual reviews. A poor reputation is now penalized directly in ChatGPT, Perplexity and Google AI Overview answers, without you knowing. Managing your reputation protects your visibility inside AI.
What it concretely changes
A real agency, not a subscription you manage alone
- Real responsiveness: a review posted at 11pm on a Sunday? We detect it, we reply, you sleep. That is what 24/7 means.
- Platform expertise: we know the removal rules of Google, Trustpilot, TripAdvisor and 100+ platforms, and we get results where others give up.
- Saphek results based guarantee: if results aren't there, we keep working for free. No results, no extra billing.
Frequently asked questions
How long to reply to a negative review?
Under 5 minutes for the AI reply. If human validation is wanted, you receive the drafted reply for approval and confirm in 1 click. Either way, intervention is within the hour.
Can you really remove fake reviews?
Yes, if the review breaks the platform's rules (fake, defamatory, off topic, malicious competitor). We know each platform's contestation procedures and get removals where most businesses fail alone.
Do AI replies sound fake?
No. Replies are trained on your tone of voice, your values and your industry. They are personalized to each review. No customer can tell they are AI generated, that is our standard.
How many platforms do you handle?
All of them. Google, Trustpilot, Facebook, TripAdvisor, Yelp, Booking, Pages Jaunes, and 100+ industry platforms. Everything is centralized in one dashboard.
Who is the monthly report for?
For you and your leadership team. The report is deliberately plain language, with no technical jargon. It is built to be presented in a leadership meeting and lead to concrete business decisions based on real customer feedback.
Do you also optimize our Google Business Profile?
Yes, every month. Keywords, categories, photos, hours, questions and answers, GMB posts. GMB optimization is included in the Monitoring and protection service. It is one of the most effective levers to improve your local ranking.
Your reputation is being decided now. We protect it.
Free audit of your current reputation. We tell you exactly where you're vulnerable and what we do to fix it.
Results based guarantee
No results, no extra billing. We keep working until it performs.
24/7 support and coaching
Direct founder access and monthly coaching included. No commitment.
Active monitoring in 48h
Dashboard and alerts in place within 48h after your audit is validated.